Withdrawal, Artworks Returns and Consumer Rights
You have the right to return the artworks you bought, free of charge and without having to tell us the reason why you want the products returned, within fourteen (14) calendar days from the date you receive them. In this case, only the direct cost of returning the products is borne by you. If you would like help finding a replacement artwork, we are happy to pair you with a complimentary art advisor to help you find the perfect piece.
In case of receipt of a damaged artwork or a product that you did not order, the return and possible replacement will be made at our own expense. Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. they have not been unsealed and their packaging has not been violated. Returned artworks must be accompanied by the receipt.
To avoid your own inconvenience, you are advised to check carefully at the time of delivery the condition of the artwork you receive, their quantity, type and intact packaging, in order to detect any obvious defects on time (e.g. x. broken goods, wrong items etc).
If you wish to return artworks purchased from the online store, you must notify us by completing and sending the Withdrawal Form that can be found on the online store’s website within the above fourteen days. Within the same deadline, you must return the artworks of your order according to the instructions that we will send you.
In case of return of the artworks, your refund will be completed within 15 days from the date we receive the products and your bank account details. This Agreement does not affect any consumer rights provided by law.